Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...
Vancouver, BC, Nov. 16, 2020 (GLOBE NEWSWIRE) -- Hootsuite today announced its new integration with Microsoft Dynamics 365 within its Global ISV Program for Business Applications. The new alliance ...
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SAN FRANCISCO--(BUSINESS WIRE)--Typeface, the generative AI platform for enterprise content creation, and Microsoft today announced an AI-powered experience within Microsoft Dynamics 365 Customer ...
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