NYSEG and RG&E are installing the latest in energy use technology − smart meters − across their wide customer base that includes more than 1 million electric hook-ups and 500,000 natural gas services.

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

ROCHESTER, N.Y. – Over the course of the next three years, every home that gets power from RG&E will be getting switched over to a smart meter. But many customers continue to be concerned about how ...