SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

SAN FRANCISCO (KGO) -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment ...

SAN FRANCISCO -- It began as a trickle of letters coming to residents scattered across the state. Now reports are sweeping California and other parts of the country of ordinary citizens opening their ...

SAN FRANCISCO (KGO) -- The Employment Development Department, already beset by turmoil, just renewed its troubled partnership with Bank of America, a move that infuriated many lawmakers and the bank ...

SAN FRANCISCO -- Sunday night, complaints flooded in by the dozens as California's EDD website and call center went down over the weekend. The unemployment site went down for planned maintenance, but ...