It’s easy to be a bad listener, especially as a CEO. When I open up my calendar for the day, it’s packed full of conversation after conversation. I often plan my next meeting while I’m in the current ...

A strong brand needs to talk to its customers–whether it’s through a feedback form, over the phone to provide customer support, or in person at a retail store. One common question asked of customers ...

A human called Victoria, wide-eyed and anxious, knowing that her next words will define whether they live or die, replies “We’re great. Never better.” It’s a moment of high stakes, but the sentiment ...

Whether you are you an advisor, executive, entrepreneur, or family member, all of us find the opportunity to share our ideas with others. We earn the privelege to give advice, and help others to ...

Google doesn’t leave anything to chance. That’s why the search giant recently spent two years studying 180 teams in depth to discover what sets groups that achieve great things apart from those that ...

The art of proper questioning has become lost in today's world, resulting in poorer decision-making. Great listeners know to avoid making assumptions, instead using powerful questions to understand ...

I received an invitation recently to attend a sales webinar on effective questioning. Some of the promises included “Asking the right questions to overcome objections” and “How to sequence your ...

Asking great questions is perhaps the most underappreciated skill of great data-driven leaders. People often associate the term “data literacy” with mastering a litany of technical skills: SQL for ...