Myra Deshmukh worked at Amazon for over a decade and taught a business writing course to other employees. She shares seven tips for improving email communication, including being concise and avoiding ...

Regardless of your job, rank, or industry, written communication is a skill that can set you apart from your peers. Here’s a three-step framework to help you level up as a writer—whether you’re ...

OpenAI unveiled GPT-4o, its latest generative AI model, on Monday. GPT-4o is available as a text-based chatbot on ChatGPT. Business Insider tested GPT-4o's email-writing capabilities and compared it ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

There's a lot of advice out there about email marketing—how to write a subject line, how to incorporate images, and virtually any other facet of executing a successful email marketing plan. Let’s ...

The new book Writing Professional Emails: The Step-by-Step Guide helps with the art of writing clear, compelling, professional, and actionable email messages. Sold on Amazon, this 324-page book makes ...

Every memo, every letter, every email or proposal you write speaks volumes about you and your organization. That's why it's so important that each correspondence that leaves your desk is crisp, ...

Today, most entrepreneurs know that content is vital for business success. Blog posts, social media content, press releases and much more play a key role in building your business and personal brand.