ServiceNow and Microsoft are aiming to integrate workflows for functions like IT, HR, facilities and procurement into Microsoft Teams as the companies expand their strategic partnership. As part of ...

The human resources department is one of the most complex and confusing areas of business operations for managers and employees. Finding ways to simplify processes and share information quickly and ...

The solutions enable employees to easily request room configurations, catering, AV support and more, while providing corporate real estate teams with the analytics and utilization data they need to ...

ServiceNow's Teams collaborative app is already helping organizations save time and effort. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.

FORT MILL, S.C.--(BUSINESS WIRE)--The move to remote and hybrid work accelerated the need to have the right technology and support in place for employees to ensure a productive workforce. It also ...

Customer service and support software firm Freshworks Inc. today announced the general availability of Freshservice Journeys, a new artificial intelligence-assisted feature within its information ...

Although some companies are adopting artificial intelligence and big data to improve customer retention, investments in employee engagement can deliver better results, said Jeff Hargett, senior ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

PHILADELPHIA--(BUSINESS WIRE)--Aramark (NYSE: ARMK), a global leader in food, facilities and uniforms, recently expanded its portfolio of premier hotels and conference centers with the addition of the ...