IN all study of English literature, if there be any one axiom which may be accepted without question, it is that the ultimate standard of English prose style is set by the King James version of the ...

Great customer service transcends the transactional, the scripted, the rote. Great customer service appears to flow naturally, with the service professional sincerely, willingly, and stylishly taking ...

Books about language usage, including “Eats, Shoots & Leaves,” by Lynne Truss, and “Woe Is I,” by Patricia T. O’Conner, constitute a metaliterature, in which the writing must prove the writer’s ...

When I first traveled to Italy, nearly 50 years ago, I don’t recall seeing much public display of English, other than neon signs in Milan’s main square bearing the names of brands like Coca-Cola and ...