AI is no longer a buzzword; it’s a business priority. Conversation across the industry has evolved from automation to activation, from efficiency to outcomes. For CRM teams, the opportunity lies in ...

Omnichat, a leading omnichannel AI customer experience platform offering conversational commerce solutions, recently hosted a ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

STAMFORD, Conn.--(BUSINESS WIRE)--New research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) predicts that half of all enterprises will need ...

In today's competitive market, customers expect highly personalized and timely brand interactions. Customer experience is paramount: 80% of customers say the experience a company provides is just as ...

For the fourth year in a row, the CRM Playaz hosted a group of leading vendor executives, industry analysts, startup and institutional investors, and thought leaders for an unscripted, organic ...