Myra Deshmukh worked at Amazon for over a decade and taught a business writing course to other employees. She shares seven tips for improving email communication, including being concise and avoiding ...

Favoring active sentences over passive ones is probably the most repeated advice regarding clarity and concision. An active sentence is one where the subject is the source of the action. Conversely, a ...

How do you make writing accessible? We know how to replace steps with ramps. We know how to widen doorways and make restrooms larger for wheelchair users. We can accommodate Deaf people with Sign ...