Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 02, 2023, 01:00pm EDT This article is more than 2 years old.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, is enabling brands to provide the next level of customer care on social media and messaging apps, with the launch ...

Customer retention today is considered a critical factor of success and is more important than mere transactions to building lasting relationships and loyalty. Acquiring a new customer can be ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the JD Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...

What does customer care really mean, asks Stephen Hancocks, and how can we apply it to the practice? For some, customer care is yet another example that the country's gone soft, while for others it ...

PARKERSBURG — The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association 2025 All-Star Awards, the bank announced. United competed ...