How much do you know about friction? Jennifer R. Vail's charming, if sometimes technical, "biography" of the force showcases its amazing and largely overlooked role in everything from climate change ...

Delving into history books, we can learn that already thousands of years ago the Egyptians realized that lubricants like water and oil helped reduce the friction of sledges that moved the heavy stones ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Examples of friction include long wait times, difficulty ...