It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

There is plenty of talk about the importance of reviews and the effects that social media has on our businesses. However, there is an underlying factor that you must remember as you push your ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

The EADT Business Awards 2026 are shining the spotlight on Suffolk businesses that go above and beyond and in the Customer Excellence Award category, the most customer-focused firms are given a chance ...

According to the Small Business Administration, poor customer service is the number one reason that people discontinue doing business with a company. And since many customers never let you know ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. Providing excellent customer service doesn’t just foster ...

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience efforts go awry. Despite the experience and education of some ...