Customer satisfaction should be the No. 1 priority for all business owners. Putting your customers at the heart of your business is key to running a profitable and successful enterprise. You can have ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Opinions expressed by Entrepreneur contributors are their own. Every day, as a customer service consultant and customer service turnaround expert and trainer, I work with companies to lift themselves ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Practices with five-star customer service have a great advantage, as they can differentiate themselves from all others. This makes it easier to attract new patients, acquire excellent reviews, ...

If you compare a business to the human body, there’s no doubt customer service is at the heart. Answering a client’s questions is more than just a conversation — it’s the accumulation of every ...

*Refers to the latest 2 years of stltoday.com stories. Cancel anytime. At a customer service workshop on Nov. 27, Jefferson Memorial Hospital recognized its nominees for five national awards presented ...

OMAHA, Neb., July 21, 2025 /PRNewswire/ -- Omaha-based healthcare company Fusion received a Merit Award for the company's dedication to excellent customer service. The company's Customer Experience ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

I write this from the hospital. Seems I have lung cancer. My doctors tell me my growth was caught early and I'll be fine. Soon I will barely notice that a fifth of my lung is gone. I believe them.