Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...

In-person returns are preferred according to a new consumer study. Shoppers are making buying decisions based on retailers’ return policies, according to a new consumer research study. Free returns ...

If you’re thinking of sending back a disappointing gift you just received over the holidays, the return may bring even more disappointment. Americans have grown accustomed to free returns, but a ...

The end of the holiday shopping season means the start of the return rush. Customers are sending back more than ever thanks to the influx of online shopping — a staggering $890 billion this year alone ...

Some retailers are telling consumers not to bother sending back goods they want to return for a refund because of how costly processing, repackaging and trying to resell merchandise can be. Instead ...

If you're feeling guilty for thinking about returning that unironically ugly sweater your least favorite aunt gave you this holiday season, maybe don't. 'Tis the season of giving — and returning, ...

The Washington Post reports that the Amazon drop-off service at these partnered retailers has transformed some store associates’ jobs into a “retail horror story.” Customers arrive with “hundreds” of ...

Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores. For decades, Amazon built its business by creating ...