TRACY, Calif. (KGO) -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead ...

ANTIOCH, Calif. (KGO) -- It's happened to yet another Bay Area viewer. An East Bay woman tried to log into her Facebook account only to find a hacker had taken control and was scamming her friends.