One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Aug 28, 2023, 11:00am EDT This article is more than 2 years old.

Customer feedback can be incredibly helpful to the business. Taking the time out to respond—and respond quickly—is key to maintaining a high level of customer service. Building trust with customers ...

Your schedule does not permit attendance in a synchronous session. Your time zone makes scheduling a synchronous session difficult. Your internet connection is unreliable. You prefer the asynchronous ...

Fisker (NYSE:FSR) announced on Tuesday that it is rapidly expanding service capabilities in the U.S. and Canada. The electric vehicle maker said it has added regional management oversight of service, ...

ServiceNow and Qualtrics today announced they are working together to integrate sentiment data captured using surveys within workflows running on the Now platform. The feature will become available ...