Assessment and feedback are recognised as pivotal components in higher education, crucial to shaping effective teaching and meaningful learning experiences. Contemporary research underscores the ...

Emerging research in automated writing evaluation (AWE) has demonstrated its growing utility in language learning contexts through the provision of immediate, personalised feedback to support writing ...

Customers are talking about you whether you like it or not — a simple truth in business. The real question is: are you listening? I’ve spent years studying customer service and experience, and one ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. It may seem obvious that you need to give employees ...

“Make a legal U-turn.” “Exit right in two miles.” When we drive, many of us now have an electronic voice telling us the shortest route, how to avoid detours, and how to correct wrong turns. We’ve ...

It is widely believed that seeking feedback from colleagues, managers, friends and family enhances employees’ creativity. But is this always the case? No, a positive effect depends on the work ...

The challenges of developing a fair and consistent review process have been well documented, and Gen Z, the first truly digital-native generation to enter the workforce, is having none of it. Having ...