Verizon Touts Upgraded Customer Service Push: Will It Make a Difference? The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...

Verizon outages today, Wednesday, Jan. 14, hit the U.S. with customers reporting "SOS" mode on their phones, Fios outages, ...