Fieldcode, an innovator in the field service management software sector, has launched a unique feature, the Engineer Efficiency Factor. This metric, not found in any other field service solution, aims ...

Sumair Dutta, VP of product marketing at ServiceMax, looks at whether ChatGPT can meet its bold claim of driving automation and delivering change in how organisations recruit skills, manage existing ...

One major area of focus in the field service industry is the development of our workforce, as noted by recent research from The Service Council in which 50 percent of respondents reported they are ...

The field service transformation is well underway, and artificial intelligence (AI) is enabling the industry to become more proactive, strategic and data-driven. By integrating AI tools into workflows ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

There’s an understandable nervousness among any workforce when you start talking about automation. It’s actually been 10 years since Oxford University academics Carl Benedikt Frey and Michael Osborne ...