Almost 30 years ago the Magellan Corporation introduced the first hand-held navigation device and it has been 20 years since GPS accuracy degradation was stopped by the United States Defense ...

BEAVERTON, Ore.--(BUSINESS WIRE)--Pacific Office Automation (POA), the largest independent office equipment dealer in the U.S., has partnered with Portland Community College (PCC) to develop a Field ...

In my conversations with field service leaders, one of the most pressing issues coming up again and again is the quest to find – and attract - new talent. As a woman covering the field service space, ...

A recent survey by field service management and communication platform Workiz revealed that in order to attract and retain customers, field service businesses need to have an easy-to-use online ...

In today's business landscape, customer expectations are higher than ever before. To deliver exceptional field service, technicians must be equipped with the right knowledge, skills, and tools.

Field service hasn’t been immune to the COVID-19 pandemic. Many on-site service jobs were canceled or deferred for months due to safety mandates, travel restrictions, and customer concerns. As a ...

Tech-first solutions that enhance productivity in the field can be a powerful step toward beating the labor shortage and establishing a competitive advantage. Too often, the digital platforms ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

Forbes contributors publish independent expert analyses and insights. Tim Bajarin covers the tech industry’s impact on PC and CE markets. During the mid-1990s, to early-2000's, Barton Goldenberg of ...