In my conversations with field service leaders, one of the most pressing issues coming up again and again is the quest to find – and attract - new talent. As a woman covering the field service space, ...

A recent survey by field service management and communication platform Workiz revealed that in order to attract and retain customers, field service businesses need to have an easy-to-use online ...

Almost 30 years ago the Magellan Corporation introduced the first hand-held navigation device and it has been 20 years since GPS accuracy degradation was stopped by the United States Defense ...

Field service hasn’t been immune to the COVID-19 pandemic. Many on-site service jobs were canceled or deferred for months due to safety mandates, travel restrictions, and customer concerns. As a ...

Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online.

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

BEAVERTON, Ore.--(BUSINESS WIRE)--Pacific Office Automation (POA), the largest independent office equipment dealer in the U.S., has partnered with Portland Community College (PCC) to develop a Field ...

The rapid advancement of AI-powered technologies has ushered in transformations across all manner of industries and job functions, and field service management is no exception.That holds true in the ...

Forbes contributors publish independent expert analyses and insights. Tim Bajarin covers the tech industry’s impact on PC and CE markets. During the mid-1990s, to early-2000's, Barton Goldenberg of ...