It's a problem that affects us all at some point: you turn on an older device, only to be faced with a login screen requesting a password you can no longer remember ...

My 70 yr old brother bought a new MacBook Air recently and "set it up". I am trying to support him from another continent He must have gone thru the usual setup with name etc. because he is now at the ...

Sometimes, the best tech problems aren’t the super-specific, why-is-this-doing-that-thing-and-now-smoking-help kinds of questions. This week, a reader sent in a fairly generic question that’s ...