Front desk employees can be essential to the success of a business. These employees are the first that a customer encounters upon entry into your business, so it is essential that your employees ...

Dr. Nilesh R. Parmar is the founder of NP Consulting, providing consulting and marketing services to the dental and healthcare industry. Artificial intelligence (AI) is quietly reshaping one of the ...

A receptionist establishes the tone of a potential customer's or vendor's interaction with a business. Receptionists typically answer telephone calls, greet incoming visitors and provide verbal and ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...