The holidays are here, which means lots of quality time with loved ones. If you're the resident tech whiz in your family, however, it also means getting bombarded with requests for support. Your ...

I just got this little gem in my e-mail tonight, on my Planet Soldier of Fortune address View image: /infopop/emoticons/icon_smile.gif<P><BLOCKQUOTE><font size="-1 ...

The funniest end-user name I ever came across while working tech support was Kathleen Hunts. She stuck with the first initial-surname naming scheme, and came up with "khunts". <BR><BR>I figured if she ...

IT managers relay funny tech support stories and tales of clueless end users. Mandy Andress was working in IT at a university library when she told a user that to help correct a computer problem, ...