DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked at a ...

When you work in customer service, you will often have to deal with upset customers. What do you do if one of the customers is not only upset right from the start, but also ends up returning the wrong ...

Is your customer service stellar most of the time, until it falls apart when confronted with an angry, upset, or disappointed customer? If so, it’s because you don’t have an effective service recovery ...

Working at a retail store can be really stressful when you have to deal with unreasonable customers. Imagine working at a store where the store policy is that you don’t give refunds but you do give ...

This Italian dinner diner is molto mad about his menu mismatch. An Olive Garden customer was “very upset” that his steak and shrimp bucatini didn’t look like the picture that advertised the meal. The ...

An Olive Garden customer was outraged that his steak and shrimp bucatini didn’t look like the glossy photo in the ad. His spouse posted a side-by-side picture on Reddit, and commenters were quick to ...

Greggs insist they are not battling thieves by putting bike locks on fridges - after a customer filmed one that appeared to be in use at the chain. Customer Casey Cosgrove claims to have captured the ...

Someone made a joke at a wedding, but the bride isn't laughing. In a post on Reddit's "Wedding" forum, the bride expressed her frustration over a jokester at her recent nuptials. She explained that ...

The bride explained on Reddit why she believes an "innocent joke" made during her wedding ceremony was actually no laughing matter Getty Someone made a joke at a wedding, but the bride isn't laughing.