Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...

A Michigan man that ran a business called Geek Squad Computer Repair Service-but isn't associated with Richfield-based Best Buy Company, Inc.-recently was ordered to disconnect several phone numbers ...

Best Buy's Geek Squad is ending its Samsung Authorized Service Provider (ASP) program, which allows retailers to repair Samsung phones with real parts, equipment, and training. This decision follows ...