Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

Genesys was valued at $21 billion as of December 2021, right before it launched AI product upgrades that have accelerated its growth. A call center software company that was valued at a lofty $21 ...

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...

Aug 31 (Reuters) - Call center software maker Genesys said it would buy rival Interactive Intelligence Group Inc in a deal valued at about $1.4 billion. The $60.50 per share offer is at a 36 percent ...