Deals and discounts may get cash-strapped consumers through a restaurant’s door, but excellent customer service is what will keep them coming back—even after the economy improves and menu prices ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

As fans of eating out know, a restaurant has to excel at a number of difficult things to deserve your time and money.

Question: How do you define good service? 2nd Question: Does your opinion really matter? 3rd Question: Who defines what good service actually is? I've really been pondering this one. I found myself in ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...