General Motors is using artificial intelligence technology from Google to improve voice recognition through its OnStar safety and connectivity service and quickly answer some customer questions. The ...

Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Twilio focuses on combining communication APIs with customer data management, offering specialized services with an AI flair. Notable features of Twilio's offerings include CustomerAI Predictions, ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a digitally-engineered, tech-enabled global customer experience (CX) leader, announced initial outcomes from its collaboration with Google Cloud, ...