X (formerly known as Twitter) may have a reputation for sparking (and pouring oil onto) internet flame wars, but it was actually a pretty good place to go for customer support. Not from X directly, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Opinions expressed by Entrepreneur contributors are their own. Customer service has never been more important. Today’s customers not only desire fast and seamless service but also expect a ...

New Jersey businesses are stepping up their customer service game, trading indifference for genuine care, as seen in thoughtful interactions at car dealerships and insurance companies.

A great product or service addresses a real and tangible problem, offering an effective and intuitive solution. It goes beyond simply meeting customer needs by building trust through consistent ...

When it comes to customer experience (CX), Walt Disney’s timeless advice has never been more relevant. Perhaps one of the greatest entrepreneurs, educators and storytellers of all time, Disney has ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

If you met me in person, you’d know right away that I love to talk. That’s probably how I drew the interest of my current employer, Edgenet, nine years ago. The owners thought my outgoing personality ...

Many consumers are cutting back on spending because of concerns about the economy. Starbucks CEO Brian Niccol has said that won't impact the chain's turnaround plans. Niccol said Starbucks wants to ...