Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

CDK received Gold and Bronze Stevie® Awards for Customer Service Training/Coaching Program of the Year and Customer Service ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

TRUMBULL, Conn.--(BUSINESS WIRE)--Retailers know that poor customer service can impact satisfaction and reduce sales. But nearly half of retailers (42%) say there’s a lack of qualified workers 1 and ...

If you met me in person, you’d know right away that I love to talk. That’s probably how I drew the interest of my current employer, Edgenet, nine years ago. The owners thought my outgoing personality ...

For a business to successfully function, it is important for the employees to possess interpersonal and customer service skills. These two skill areas are important parts of overall business ...

Reimagining business for the digital age is the number-one priority for many of today's top executives. We offer practical advice and examples of how to do it right. Read now Between bites of my lunch ...

IRVINE, Calif.--(BUSINESS WIRE)--International research firm Frost & Sullivan reported on Alorica Inc., a global leader in customer experience solutions and CCW’s BPO of the Year, highlighting the ...