If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

BRECKENRIDGE February was a milestone month for the Friends Welcome Program as it marked the training of 5,000 Breckenridge employees since the inception of the community-wide guest service training ...

In the 20 years I’ve spent working in highly seasonal environments where business levels rise and fall dramatically and attracting and keeping loyal guests and motivated staff can be competitive ...

BATESVILLE, Ark. (KAIT) -Independence County workers spent their day learning how vital first impressions can be. According to a news release issued by the Batesville Area Chamber of Commerce, a Guest ...

And just like that … it’s over! Or almost over as we approach the middle of April. This past winter did not disappoint and the same can be said for the guest service levels. Mother Nature delivered ...

SEASIDE - Clatsop Community College will offer a tourism guest service training course in April, followed by an event planning and coordination class in May. The first course, which costs $50 to ...

“From the moment you arrive, we want it to be clear that Jellystone Park is more than just a place to stay. It’s a community dedicated to making memories that last a lifetime,” says Connie Schneider, ...