If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

BRECKENRIDGE February was a milestone month for the Friends Welcome Program as it marked the training of 5,000 Breckenridge employees since the inception of the community-wide guest service training ...

PrimaVail, the all-inclusive, guest service training initiative introduced last winter season by the town of Vail in cooperation with Vail Mountain and the Vail Chamber & Business Association, is ...

SEASIDE - Clatsop Community College will offer a tourism guest service training course in April, followed by an event planning and coordination class in May. The first course, which costs $50 to ...

BATESVILLE, Ark. (KAIT) -Independence County workers spent their day learning how vital first impressions can be. According to a news release issued by the Batesville Area Chamber of Commerce, a Guest ...

“From the moment you arrive, we want it to be clear that Jellystone Park is more than just a place to stay. It’s a community dedicated to making memories that last a lifetime,” says Connie Schneider, ...