Hewlett-Packard has set up a contact center in India to support U.S. customers who use HP consumer products, in another sign that overseas operations are attractive to U.S. tech companies. HP opened ...

Hewlett-Packard plans to expand its work force in San Jose. But it's not talking about the capital of Silicon Valley. San Jose, Costa Rica, where HP already employs 3,300 call center workers, will ...

With triumphant platitudes and self-congratulatory praise, Hewlett-Packard made history by opening a US$14 million global services captive in Medellin, Colombia back in 2012. Plans called for ...

As part of its efforts to cut costs and simplify operations, the company eliminated the Customer Solutions Group -- HP's standalone sales unit -- and moved sales responsibilities to the three ...

That sort of SMB sales strategy, simply put, is dumb. I can only guess that new HP President and CEO Mark Hurd took a look at the call-center operations and came to the same conclusion. Whoever made ...

HP has never been known as a company that makes quick and rash decisions. It’s the organization that in 1976 rejected a proposal by a junior employee named Steve Wozniak to build and market the ...