Hewlett-Packard's revised service desk product strategy represents a "major decision point" for many customers in the Asia-Pacific region, according to an analyst. HP's software business group on ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

SYDNEY--Hewlett-Packard (HP) on Monday announced it has melded Peregrine's asset management technology with its OpenView management software, rejected a Gartner report that it is losing its traction ...

NEC Australia will cut HP out of the customer support desk infrastructure for its managed services business, following HP's decision to retire the software last month. NEC said today it planned to ...

Not long ago, HP announced that it intended to acquire Peregrine Systems – news that took many by surprise and caused some jitters about how the integration of Peregrine may deflect HP from other ...

SYDNEY, Australia--Hewlett-Packard has melded Peregrine's asset management technology with its OpenView management software, an HP executive said, dismissing a Gartner report that it is losing its ...