Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...

IT managers who don't think that their help desk employees qualify for overtime pay might be very wrong -- and that can cost companies money. It's a Wednesday in December 2007. PC Technical Analyst ...