Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

Talking Shop: Boot camp offers insight for help desk staff Your email has been sent Review of the Help Desk Analyst Boot Camp training seminar Client support analyst Patricia Boone has been to many ...

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...