Your help desk is a treasure trove of customer insights that your marketing, sales, and customer service teams can all learn from. Depending on the size of your business and the sophistication of your ...

While some small companies still shy away from business intelligence and analytics tools, they can be powerful differentiators, especially in the area of customer service. So the Salesforce Desk.com ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

A powerful and easy to use system that isn’t as competitively priced as it once was. But whatever is asked for this software, it might well be worth it for the high level of customisation and ...

Just a few months after rolling out, Desk.com is getting bigger and better for its business customers with some snappy new analytics tools. Owned and introduced by Salesforce.com at the end of January ...

Desk.com, Salesforce.com's social and mobile help desk platform for small and midsized businesses, earlier this week released several new business reporting analytics tools. The product, known as Desk ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...