Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. A lightweight combination of helpdesk and asset management ...

ManageEngine, a real-time IT management company, has released theServiceDesk Plus-MSP iPhone app, a voice-enabled mobile app for managed service providers (MSPs) running an IT help desk. The ...

A small medical clinic in Europe is using an iPhone app on the OTRS open-source service platform to manage patient interactions. The app allows help desk staff members using OTRS--an open-source ...

Salesforce.com announced an update today to Desk.com, their customer service product aimed at small businesses. They have created a Desk.com app store called the App Hub that includes a bunch of ...

Spiceworks offers great functionality for a free help desk tool. It's perfect for small to medium-sized IT teams. That said, the in-app ads and performance hiccups can be a bit of a hassle. However, ...