Remote Monitoring and Management company N-able by SolarWinds has rolled out a new Help Desk Manager and update to its flagship N-central platform, the company said Tuesday. The update to the ...

Follett Software, a leading provider of trusted K-12 IT operations solutions, today announced the launch of IT Asset Manager, ...

I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...

One of the features introduced in VMware Horizon 7 version 7.2 was the Horizon Help Desk Tool, which was further refined and enhanced in version 7.3. The Help Desk Tool provides basic help desk ...

Rapid growth is pushing the help desk operations of two of the nation's biggest retailers to become faster and more efficient. As a result of investments in technology and a focus on best practices, ...

Norton Ultimate Help Desk is a service from the reputable antivirus provider that aims to fix any issues you have with your PC, mobile phone and a range of other miscellaneous technical bugbears.