Representatives from government agencies and industry who are implementing an Extensible Markup Language (XML) model to help improve information sharing among their justice information systems can ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

When nonprofits are searching for a cloud-based solution, help desk, project management tool, single sign-on portal, development tool or online workspace for digital documentation, the first thing ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

If you're an avid DIY'er and love to build your own things, but have been wondering how to get your kids involved in the creative process, we have just the thing: a kid-friendly desk project that you ...