Symantec Corp. today plans to announce pcAnywhere 11.0, an upgraded release of its remote-access software that features performance improvements and a revised user interface for IT help desk ...

That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

Funk Software Inc. in Cambridge, Mass., has announced Proxy 5.0, a new version of its remote control software designed to make it easier for help desk workers to support remote desktops. The new ...

We’re already aware that AI is transforming the IT help desk. The recent global pandemic, however, calls new attention to AI’s capabilities. As health concerns continue to spread, more enterprises are ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More The term “remote access software” describes a software ...

DameWare Mini Remote Control (MRC) delivers fast, secure, simple remote desktop and laptop control. Jacksonville School District in Jacksonville, Illinois is a large, geographically dispersed school ...

Our goal with the PlayStation LifeStyle Help Desk is not only to help you when you have problems with your PlayStation devices, but also to provide interesting tips and tricks to get the most out your ...

FortiClient VPN is the best option for most Faculty and Staff. It works by creating a secure tunnel to the Luther network, allowing your workstation to behave as though it were on Luther’s network.

TL;DR: The Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), and the Multi-State Information Sharing and Analysis Center (MS-ISAC) issued a joint warning that ...

“We hate to see any software products used for malicious purposes, but unfortunately, remote control tools are used for this purpose all too frequently,” said ConnectWise Chief Product Officer Jeff ...