The Best Help Desk Software Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep ...

That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

If you are in search of good help desk software, you may want to take into account the newest trends in this special software for businesses. The traditional features and approaches when it comes to ...

COMPUTER ASSOCIATES INTERNATIONAL launched new, streamlined help desk software on Tuesday designed to help end-users help themselves via a revamped Internet interface. Both Unicenter The Next ...

It's a tough decision. On the one hand, you've got a ton of mission-critical data deeply entwined with an existing software solution that manages it all. On the other hand, that software solution is ...

Subject: MagicSolutions of Paramus was the 1995 Top 40 Company of the Year for Northern New Jersey. Russian-born Igal Lichtman, the company”s CEO, has built a successful business by knowing how to ...