If I am having issues with a VoIP soft client and sound quality, how do enterprises supporting teleworkers do VoIP? The answer is that they tightly control the client computer and the Windows ...

One of the more interesting aspects of going to VoIP-related trade shows is an opportunity to see the underbelly of Internet telephony. By underbelly, I don't mean the snazzy new softphones with the ...

I bought a Cisco SPA-2102 VoIP adapter some years ago. I tried a few different voip providers and settled on voip.ms. At $5/month it was the best bang for the buck I could find. I tried other ...

Vonage, a provider of Internet-based calling services, is testing wireless routers, a sign the company is on the verge of debuting a mobile offering. The ongoing customer trials involve a new Linksys ...

Even in these times of rapid technology development, changes in consumer behavior can be a maddeningly slow process. Anyone who's followed the emergence of IP services since the late 1990s has endured ...

Judy Keyes admits she’s not technically inclined, but an online ad for voice-over-IP (VoIP) phone service tempted her with low prices and novel features. Keyes became an early adopter, signing on with ...

A number of companies offer support to call centers based in employees’ homes. When they’re not on the road for a service call, but they are on the clock, field technicians for Aspect Software pitch ...

We don't need it often, but when we do, we really do. We've been fine with Voip.ms for a few years, and not really been burnt by any of the outages they've had. But today's outage after yesterday's ...

VoIP technology uses a broadband internet connection to transmit phone calls. Learn VoIP's features and everything you need to know to implement VoIP.

Telstra's getting jumpy as all signs are pointing to an explosion in the number of Australians trying Voice over IP services at home this year. Will you be one of them? Former editor of CNET Australia ...