With Siebel's recent jump into the hyped market for hosted customer relationship management (CRM) solutions, the debate on CRM hosting has reached a boiling point. Fundamentally, most organizations ...

Oracle CEO Larry Ellison is famous for blurting out potential product ideas even when they are nothing but a glimmer in his eye. But maybe in the case of offering hosted financials, CRM, HRM and other ...

According to a recently released Beagle Research Group study, the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions. "Changing ...

IBM and Siebel Systems have announced plans to work together to offer low-cost, on-demand and hosted customer relationship management services, a move the companies say will bring world-class software ...

CRM heavyweight Siebel Systems Inc. is prepared to once again dive into the hosted applications market, this time in partnership with longtime ally IBM Corp. The two companies have sealed a deal to ...

SAP stepped into the ring of hosted customer relationship management software providers Thursday with products aimed at midsize and large vendors. The German software maker isn’t going after small ...

Looking to compete with Salesforce.com Inc. in the hosted customer relationship management (CRM) space, professional services firm XTech Corp. plans next month to offer a hosted CRM platform based on ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

RightNow Technologies is looking to raise its profile in the market for enterprise customers with a new release of its customer relationship management system. The hosted applications company on ...

Eagle Global Logistics faced a complex problem plaguing many big enterprises: creating a global repository of customer information from disparate systems inherited via acquisition. An adaptable CRM ...

Ratcheting ratcheting up its customization capabilities, Salesforce.com will use its inaugural Dreamforce User & Developer Conference this week to launch the Winter 04 release of its hosted CRM ...

That's the implicit--or not so implicit message--MBS and "Microsoft Classic" partners have heard in the months leading into Convergence 2004, the annual MBS customer event next week in Orlando.