As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

Verizon Business in September will offer several hosted VoIP services aimed at call centers that are migrating from legacy telephone services to converged voice and data services running on the IP.

The new service offerings provide Telcentris with an opportunity to expand the channel partner program it launched in late 2009, said sales director Tad Nikolich in an interview. Telcentris debuted ...

* Call quality and service are important, this is some higher end clients This would be for 5 folks now but growth is expected albet fairly slow. I imagine if we grew to 50 folks, we'd be looking at ...

CTI Group, a developer of telecommunications solutions for fixed, mobile, and converged communications, announced a new partnership with BroadSoft as an integral part of their new Call Center Xpress ...

Managed and Centrex and hosted, oh my! For companies looking for an alternative to a premise-based phone system, there are plenty available, and they come in all shapes and sizes. Hosted voice, IP ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

Call centers can become major cost centers if they’re not managed correctly. Practices surrounding customer interactions must reflect the changes in customer expectations and their communication ...

Hurricanes are looming offshore, threatening coastline dwellers across the lower United States. After last year's mismanaged Katrina nightmare, the American Red Cross is at the ready, having deployed ...

Siebel Systems today inked a deal to acquire Ineto Services, a hosted contact-center solutions provider, in an effort to build out Siebel CRM OnDemand as part of its CRM for Everyone strategy. The ...