Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Providing excellent customer service is what an effective front desk agent does. As the first person most guests will encounter, front desk agents need to represent the hotel with courtesy and ...

While being nice can go a long way, so does being extremely loyal to a brand and having a healthy travel budget. Most business travelers are at the mercy of their employer’s travel policies when it ...

He's told us how to book a hotel room like a boss and he's given a behind-the-scenes explanation for a common room problem but now our former front desk manager is back with the most important advice ...

Hiring a front-desk receptionist to serve as the face of your company starts with a well-drafted job description outlining the duties of the position. Include in the job description the typical ...