The hospitality industry has spent the past decade chasing efficiency. What it often lost along the way was the guest experience.

A vertical checkerboard that touts itself as “Canada’s most innovative hotel,” Hotel Monville opened in March near Montreal’s mammoth convention center. Stark and streamlined, the Monville emphasizes ...

Japan is known for technological innovation and hospitality, influencing new hotel trends. Michelle Gross spent 4 nights at Yotel Tokyo Ginza, a hotel that leverages robots and automation. She says ...

What’s three feet tall, 100 pounds, and has a touchscreen for a face? The A.L.O Botlr, of course. Designed to provide concierge service to guests at the Aloft Hotel in Cupertino, CA, the robotic ...

A video of a Chicago hotel's unique form of high-tech room service has gone viral on TikTok. The clip was shared by Sarah A. VanVactor (@gogettersaraha) and has had 4.6 million views since it was ...

If you happen to be a guest at Saratoga Casino Hotel and order room service overnight, you may meet someone new on the job: “Sara,” the room service robot. “Sara,” short for “Saratoga, was first ...

Lotte Hotels & Resorts has joined a government-backed effort to develop humanoid robots tailored for hotel operations, ...

I was in the elevator heading up to my room at Hotel EMC2, a boutique hotel in downtown Chicago, when one of the hotel’s most popular staff members — Leo, a robotic butler — methodically cruised on in ...

As AI technology matures, robotic applications are flourishing across industries, with many seeking new business opportunities. However, challenges vary when it comes to actual implementation. Kevin ...

This robot butler works for tweets, not tips. — -- The next time you check into an Aloft hotel and order room service, don't be surprised if it's delivered by a robot. The hotel chain, part of ...

A state-of-the-art food service robot called “Servi” is now on duty at a restaurant at the Hilton University of Houston. (KPRC) HOUSTON – As dean of the University of Houston Conrad N. Hilton College ...