On Monday I shared my first impressions of Microsoft’s updated Hotmail, their free, web-based email service. Today I go into a little more detail about what is, and isn’t, possible in Hotmail. On ...

Around ten years ago, like many longtime Hotmail users, I got a Gmail account and never looked back. Gmail was faster, more organized and just plain better. Well, that was then. These days, I’ve ...

For over a year now, email deliverability experts have been talking about the 'fact' that ISPs use engagement metrics (typically not defined by these so-called experts) to determine inbox placement.