Johnny C. Taylor Jr. tackles your human resources questions as part of a series for USA TODAY. Taylor is president and CEO of the Society for Human Resource Management, the world's largest HR ...

Your answers to common interview questions play a pivotal role in securing a job offer. By preparing and practicing your answers to typical interview questions, you’ll boost your chances of impressing ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Anyone who speaks, either professionally or for one’s job, experiences a failure of attempted communication at least occasionally. The audience isn’t right for the speaker, the topic isn’t right for ...

In working with hundreds of mid- to high-level professionals each year, I’ve seen firsthand how difficult it is for so many working women and men to articulate succinctly and powerfully what makes ...

Communicate early and clearly to reduce uncertainty and build trust during workplace changes. Explain the “why” behind changes to foster understanding and minimize resistance. Acknowledge challenges, ...

With so many competing companies in today's marketplace, customers have countless options when it comes to patronizing a business. To influence their decision making, customers look for companies that ...